Refund policy

Refund Policy

You have the right to cancel your order within 14 days of receiving the last item, without giving a reason.

How to request a return or cancellation

Submit a request via account.moklastudio.com

Did you check out using only a phone number? Then use the link in your SMS confirmation.

Return shipping costs

Return shipping costs are the responsibility of the customer.

Refund

Upon receipt and inspection of the return, we will refund the purchase amount—including the standard shipping costs from the original order—within 14 days via the original payment method.

Exceptions

The right of withdrawal does not apply to:

Products that have been personalized or made to measure
Products with a broken seal for hygiene reasons